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CIS-CSM Test Questions & CIS-CSM Test Prep - Servicenow CIS-CSM Pass4Sure Exam Prep - Royalholidayclubbed
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Our CIS-CSM Test Questions study materials can help you get the certificate easily. You must muster up the courage to challenge yourself. It is useless if you do not prepare well. In order to help you memorize the CIS-CSM Test Questions study materials better, we have detailed explanations of the difficult questions such as illustration, charts and referring website. Every year some knowledge is reoccurring over and over. As we all know, time and tide wait for no man.
CIS-Customer Service Management CIS-CSM I wish you good luck.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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