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CIS-CSM Pdf Demo Download - CIS-CSM New Practice Questions & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
RedHat EX374 - The curtain of life stage may be opened at any time, the key is that you are willing to show, or choose to avoid. Google Professional-Data-Engineer - At home, you can use the computer and outside you can also use the phone. ISTQB CTAL-TM-KR - What's more important, you must choose the most effective exam materials that suit you. ServiceNow CIS-EM - There are no additional ads to disturb the user to use the ServiceNow Certified Implementation Specialist - Customer Service Management Exam qualification question. Huawei H19-638_V1.0 - Even if you have a very difficult time preparing for the exam, you also can pass your exam successfully.
Updated: May 26, 2022
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