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CIS-CSM Test Price - Servicenow New ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Practice - Royalholidayclubbed
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Royalholidayclubbed guarantee 100% success. Royalholidayclubbed is recognized as the leader of a professional certification exam, it provides the most comprehensive certification standard industry training methods. You will find that Royalholidayclubbed ServiceNow CIS-CSM Test Price exam questions and answers are most thorough and the most accurate questions on the market and up-to-date practice test. Not only will we fully consider for customers before and during the purchase on our CIS-CSM Test Price practice guide, but we will also provide you with warm and thoughtful service on the CIS-CSM Test Price training guide. Nowadays, online shopping has been greatly developed, but because of the fear of some uncontrollable problems after payment, there are still many people don't trust to buy things online, especially electronic products. If you find any quality problems of our CIS-CSM Test Price or you do not pass the exam, we will unconditionally full refund.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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