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CIS-CSM Reliable Mock Test & CIS-CSM Test Tutorials - Servicenow Authorized CIS-CSM Exam Dumps - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
You will be completed ready for your Microsoft MB-500 exam. American Society of Microbiology ABMM - We can help you to achieve your goals. Our company owns the most popular reputation in this field by providing not only the best ever Huawei H19-301_V3.0 study guide but also the most efficient customers’ servers. I took advantage of Royalholidayclubbed's ServiceNow Tableau SCA-C01 exam training materials, and passed the ServiceNow Tableau SCA-C01 exam. Compared with products from other companies, our Pegasystems PEGACPLSA23V1 practice materials are responsible in every aspect.
Updated: May 26, 2022
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