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CIS-CSM Test Experience & CIS-CSM Review Guide - Servicenow Pass CIS-CSM Test Guide - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
The Open Group OGEA-103 - You can customize the practice environment to suit your learning objectives. The content of our SAP C_S4CS_2502 practice engine is chosen so carefully that all the questions for the SAP C_S4CS_2502 exam are contained. ISQI CTFL-AT - What is more, it is our mission to help you pass the exam. Amazon SOA-C02-KR - You can download our app on your mobile phone. With 100% Guaranteed of Success: Royalholidayclubbed’s promise is to get you a wonderful success in SAP C-WME-2506 certification exams.
Updated: May 26, 2022
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