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CIS-CSM Authentic Exam Hub - ServiceNow Certified Implementation Specialist Customer Service Management Exam Reliable Test Sims - Royalholidayclubbed
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Our CIS-CSM Authentic Exam Hub practice dumps is high quality product revised by hundreds of experts according to the changes in the syllabus and the latest developments in theory and practice, it is focused and well-targeted, so that each student can complete the learning of important content in the shortest time. With CIS-CSM Authentic Exam Hub training prep, you only need to spend 20 to 30 hours of practice before you take the CIS-CSM Authentic Exam Hub exam. Our CIS-CSM Authentic Exam Hub test torrent keep a look out for new ways to help you approach challenges and succeed in passing the ServiceNow Certified Implementation Specialist - Customer Service Management Exam exam. An ancient Chinese proverb states that “The journey of a thousand miles starts with a single step”. ServiceNow is among one of the strong certification provider, who provides massively rewarding pathways with a plenty of work opportunities to you and around the world.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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