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CIS-CSM Questions Ppt & Valid Exam CIS-CSM Registration - Servicenow Reliable CIS-CSM Exam Registration - Royalholidayclubbed
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If you are agonizing about how to pass the exam and to get the ServiceNow certificate, now you can try our learning materials. Our reputation is earned by high-quality of our learning materials. Once you choose our training materials, you chose hope. The client only need to spare 1-2 hours to learn our ServiceNow Certified Implementation Specialist - Customer Service Management Exam study question each day or learn them in the weekends. Commonly speaking, people like the in-service staff or the students are busy and don’t have enough time to prepare the exam. We just want to provide you with the best service.
CIS-Customer Service Management CIS-CSM All in all, learning never stops!
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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