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CIS-CSM Mock Exam - CIS-CSM Valid Test Dumps Sheet & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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Pdf version- it is legible to read and remember, and support customers’ printing request, so you can have a print and practice in papers. Software version-It support simulation test system, and times of setup has no restriction. Remember this version support Windows system users only.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
Having a ServiceNow Huawei H19-488_V1.0 certification can enhance your employment prospects,and then you can have a lot of good jobs. Palo Alto Networks CloudSec-Pro - Do not you want to break you own? Double your salary, which is not impossible. Royalholidayclubbed's ServiceNow DAMA DMF-1220 exam practice questions have a lot of similarities with the real exam practice questions. SAP C-C4H47-2503 - Within the last few decades, IT got a lot of publicity and it has been a necessary and desirable part of modern life. Are you still worrying about how to safely pass ServiceNow certification HP HPE7-A06 exams? Do you have thought to select a specific training? Choosing a good training can effectively help you quickly consolidate a lot of IT knowledge, so you can be well ready for ServiceNow certification HP HPE7-A06 exam.
Updated: May 26, 2022
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