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It is common in modern society that many people who are more knowledgeable and capable than others finally lost some good opportunities for development because they didn’t obtain the CIS-CSM Test Practice certification. The prerequisite for obtaining the CIS-CSM Test Practice certification is to pass the exam, but not everyone has the ability to pass it at one time. But our CIS-CSM Test Practice exam questions will help you pass the exam by just one go for we have the pass rate high as 98% to 100%. There are many benefits after you pass the CIS-CSM Test Practice certification such as you can enter in the big company and double your wage. Our CIS-CSM Test Practice study materials boost high passing rate and hit rate so that you needn’t worry that you can’t pass the test too much. And we can claim that if you study our CIS-CSM Test Practice study materials for 20 to 30 hours, you can pass the exam for sure.

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CIS-CSM Test Practice test guide is an examination material written by many industry experts based on the examination outlines of the calendar year and industry development trends. Its main purpose is to help students who want to obtain the certification of CIS-CSM Test Practice to successfully pass the exam. Compared with other materials available on the market, the main feature of CIS-CSM Test Practice exam materials doesn’t like other materials simply list knowledge points.

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CIS-CSM PDF DEMO:

QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C

QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B

QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A

QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation

QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D

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Updated: May 26, 2022

 

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