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CIS-CSM Exam Simulator - Servicenow Valid Test ServiceNow Certified Implementation Specialist Customer Service Management Exam Test - Royalholidayclubbed
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Most returned customers said that our CIS-CSM Exam Simulator dumps pdf covers the big part of main content of the certification exam. Questions and answers from our CIS-CSM Exam Simulator free download files are tested by our certified professionals and the accuracy of our questions are 100% guaranteed. Please check the free demo of CIS-CSM Exam Simulator braindumps before purchased and we will send you the download link of CIS-CSM Exam Simulator real dumps after payment. If you are tired of preparing ServiceNow CIS-CSM Exam Simulator exam, you can choose Royalholidayclubbed ServiceNow CIS-CSM Exam Simulator certification training materials. Because of its high efficiency, you can achieve remarkable results. The efficiency and accuracy of our CIS-CSM Exam Simulator learning guide will not let you down.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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