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CIS-CSM Actual Tests - Servicenow Valid ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Notes - Royalholidayclubbed
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The latest CIS-CSM Actual Tests dumps collection covers everything you need to overcome the difficulty of real questions and certification exam. Accurate CIS-CSM Actual Tests test answers are tested and verified by our professional experts with the high technical knowledge and rich experience. You may get answers from other vendors, but our CIS-CSM Actual Tests briandumps pdf are the most reliable training materials for your exam preparation. Our CIS-CSM Actual Tests study braindumps are comprehensive that include all knowledge you need to learn necessary knowledge, as well as cope with the test ahead of you. With convenient access to our website, you can have an experimental look of free demos before get your favorite CIS-CSM Actual Tests prep guide downloaded. If you really want to pass the real test and get the ServiceNow certification? At first, you should be full knowledgeable and familiar with the CIS-CSM Actual Tests certification.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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