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CIS-CSM Practice Engine - Servicenow Valid Free ServiceNow Certified Implementation Specialist Customer Service Management Exam Study Questions - Royalholidayclubbed
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You can free download part of Royalholidayclubbed's practice questions and answers about ServiceNow certification CIS-CSM Practice Engine exam online, as an attempt to test our quality. As long as you choose to purchase Royalholidayclubbed's products, we will do our best to help you pass ServiceNow certification CIS-CSM Practice Engine exam disposably. If you also want to get this certificate to increase your job opportunities, please take a few minutes to see our CIS-CSM Practice Engine training materials. As we all know, CIS-CSM Practice Engine certificates are an essential part of one’s resume, which can make your resume more prominent than others, making it easier for you to get the job you want. Royalholidayclubbed's training product for ServiceNow certification CIS-CSM Practice Engine exam includes simulation test and the current examination.
CIS-Customer Service Management CIS-CSM The free demo has three versions.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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