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CIS-CSM Actual Questions - ServiceNow Certified Implementation Specialist Customer Service Management Exam Valid Study Guide Questions - Royalholidayclubbed
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If you are still struggling to prepare for passing CIS-CSM Actual Questions certification exam, at this moment Royalholidayclubbed can help you solve problem. Royalholidayclubbed can provide you training materials with good quality to help you pass the exam, then you will become a good ServiceNow CIS-CSM Actual Questions certification member. If you have decided to upgrade yourself by passing ServiceNow certification CIS-CSM Actual Questions exam, then choosing Royalholidayclubbed is not wrong. Free demos are understandable and part of the CIS-CSM Actual Questions exam materials as well as the newest information for your practice. And because that our CIS-CSM Actual Questions study guide has three versions: the PDF, Software and APP online. Maybe on other web sites or books, you can also see the related training materials.
CIS-Customer Service Management CIS-CSM As well as our after-sales services.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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