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CIS-CSM Test Materials & New CIS-CSM Exam Simulator Online & CIS-CSM Test Topics - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM Never stop challenging your limitations.
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I think with this certification, all the problems will not be a problem. However, to pass this certification is a bit difficult.
CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
Salesforce CPQ-Specialist - You may try it! Cisco 300-510 - It is famous for the most comprehensive and updated by the highest rate. Passing Microsoft MB-500 exam can help you find the ideal job. Although you are busy working and you have not time to prepare for the exam, you want to get ServiceNow SAP C-BCBAI-2502 certificate. However, our Juniper JN0-637 training materials can offer better condition than traditional practice materials and can be used effectively.
Updated: May 26, 2022
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