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CIS-CSM Syllabus - CIS-CSM Valid Test Camp Free & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
APM APM-PFQ - It includes questions and answers, and issimilar with the real exam questions. Besides, the price of our Amazon AWS-Solutions-Architect-Associate learning guide is very favourable even the students can afford it. With it, you will be pass the ServiceNow Microsoft SC-300-KR exam certification which is considered difficult by a lot of people. GInI CInP - And we are grimly determined and confident in helping you. CheckPoint 156-536 - What's more, the excellent dumps can stand the test rather than just talk about it.
Updated: May 26, 2022
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