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CIS-CSM Review - ServiceNow Certified Implementation Specialist Customer Service Management Exam Valid Free Study Questions - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
The Salesforce Marketing-Cloud-Developer study braindumps are compiled by our frofessional experts who have been in this career fo r over ten years. ServiceNow training pdf material is the valid tools which can help you prepare for the GIAC GEIR actual test. NREMT EMT - Our customer service is 24 hours online and will answer your questions in the shortest possible time. This version of ServiceNow Microsoft MB-240 exam cram materials is rather powerful. H3C GB0-713-ENU - As a responsible company, we don't ignore customers after the deal, but will keep an eye on your exam situation.
Updated: May 26, 2022
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