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CIS-CSM Source - ServiceNow Certified Implementation Specialist Customer Service Management Exam Valid Practice Questions Pdf - Royalholidayclubbed
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The CIS-CSM Source study braindumps are compiled by our frofessional experts who have been in this career fo r over ten years. Carefully written and constantly updated content of our CIS-CSM Source exam questions can make you keep up with the changing direction of the exam, without aimlessly learning and wasting energy. In addition, there are many other advantages of our CIS-CSM Source learning guide. ServiceNow training pdf material is the valid tools which can help you prepare for the CIS-CSM Source actual test. CIS-CSM Source vce demo gives you the prep hints and important tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Our customer service is 24 hours online and will answer your questions in the shortest possible time.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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