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CIS-CSM Reference - Reliable CIS-CSM Practice Questions Download & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM Time and tide wait for no man.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
H3C GB0-713 - We are confident that your future goals will begin with this successful exam. So, you just master the questions and answers in the dumps and it is easy to pass Cisco 400-007 test. Considering your practical constraint and academic requirements of the DAMA DMF-1220 exam preparation, you may choose the DAMA DMF-1220 practice materials with following traits. Royalholidayclubbed ServiceNow Workday Workday-Prism-Analytics practice test dumps can help you pass IT certification exam in a relaxed manner. EMC D-ISM-FN-01 - We check the update every day, once we update, we will send it to you as soon as possible.
Updated: May 26, 2022
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