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CIS-CSM Test Cram & Servicenow CIS-CSM Pdf Braindumps - ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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The efficiency of our CIS-CSM Test Cram exam braindumps has far beyond your expectation. On one hand, our CIS-CSM Test Cram study materials are all the latest and valid exam questions and answers that will bring you the pass guarantee. on the other side, we offer this after-sales service to all our customers to ensure that they have plenty of opportunities to successfully pass their actual exam and finally get their desired certification of CIS-CSM Test Cram learning materials. And if you get any questions, please get contact with us, our staff will be online 24/7 to solve your problems all the way. Before you place orders, you can download the free demos of CIS-CSM Test Cram practice test as experimental acquaintance. You only need to spend 20-30 hours practicing with our ServiceNow Certified Implementation Specialist - Customer Service Management Exam learn tool, passing the exam would be a piece of cake.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
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Updated: May 26, 2022
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