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CIS-CSM Group - CIS-CSM Reliable Study Guide Ppt & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
Cisco 350-701 - Our passing rate may be the most attractive factor for you. SAP C-BCBAI-2502 - I hope we have enough sincerity to impress you. ServiceNow CSA - If you are not working hard, you will lose a lot of opportunities! ISC CISSP-KR - If you don't believe, you can give it a try. Microsoft PL-900 exam prep sincerely hopes that you can achieve your goals and realize your dreams.
Updated: May 26, 2022
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