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それはRoyalholidayclubbedのService-Cloud-Consultant資格取得講座問題集です。

Salesforce Service Cloud Consultant Service-Cloud-Consultant資格取得講座 - Salesforce Certified Service cloud consultant 無料な部分ダウンロードしてください。 Royalholidayclubbedは君にとってベストな選択になります。ここには、私たちは君の需要に応じます。

SalesforceのService-Cloud-Consultant資格取得講座認証試験は世界でどの国でも承認されて、すべての国が分け隔てをしないの試験です。Royalholidayclubbed のSalesforceのService-Cloud-Consultant資格取得講座認証証明書はあなたが自分の知識と技能を高めることに助けになれることだけでなく、さまざまな条件であなたのキャリアを助けることもできます。Royalholidayclubbed のSalesforceのService-Cloud-Consultant資格取得講座問題集を利用することをお勧めいたします。

Salesforce Service-Cloud-Consultant資格取得講座 - そのような人になりたいのですか。

自分のIT業界での発展を希望したら、SalesforceのService-Cloud-Consultant資格取得講座試験に合格する必要があります。SalesforceのService-Cloud-Consultant資格取得講座試験はいくつ難しくても文句を言わないで、我々Royalholidayclubbedの提供する資料を通して、あなたはSalesforceのService-Cloud-Consultant資格取得講座試験に合格することができます。SalesforceのService-Cloud-Consultant資格取得講座試験を準備しているあなたに試験に合格させるために、我々Royalholidayclubbedは模擬試験ソフトを更新し続けています。

この認証がどんなに重要するかあなたもよく知っています。試験に合格できないなんて心配しないで、あなたの能力を疑わないでください。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D

QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

Salesforce Service-Cloud-Consultant-JPN - 心はもはや空しくなく、生活を美しくなります。 SalesforceのIAPP AIGP認定試験はIT職員が欠くことができない認証です。現在IT技術会社に通勤しているあなたは、SalesforceのACAMS CAMS-JP試験認定を取得しましたか？ACAMS CAMS-JP試験認定は給料の増加とジョブのプロモーションに役立ちます。 CompTIA XK0-005 - IT認定試験の認証資格は国際社会で広く認可されています。だから、我々社は力の限りで弊社のSalesforce　VMware 2V0-32.24試験資料を改善し、改革の変更に応じて更新します。

Updated: May 28, 2022

by RHC.

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