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あなたに向いていることを確かめてから買うのも遅くないですよ。あなたが決して後悔しないことを保証します。RoyalholidayclubbedのSalesforceのService-Cloud-Consultant対応内容の試験問題は同じシラバスに従って、実際のSalesforceのService-Cloud-Consultant対応内容認証試験にも従っています。 RoyalholidayclubbedのSalesforceのService-Cloud-Consultant対応内容試験トレーニング資料は私達受験生の最良の選択です。最もリラックスした状態ですべての苦難に直面しています。 Royalholidayclubbedはとても良い選択で、Service-Cloud-Consultant対応内容の試験を最も短い時間に縮められますから、あなたの費用とエネルギーを節約することができます。

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そうすれば、自分はService-Cloud-Consultant対応内容試験問題集を買うかどうか決めることができます。あなたが私のService-Cloud-Consultant対応内容トレーニングを勉強するとき、Service-Cloud-Consultant対応内容トレーニングのインストールや使用に問題がある場合、私たちの24時間オンラインカスタマーサービスは、あなたの問題をタイムリーに解決できます。多くのお客様は私たちSalesforce Service-Cloud-Consultant対応内容クイズに十分な信頼を持っています。

Salesforce Service-Cloud-Consultant対応内容 - Royalholidayclubbedを選んだら、成功への扉を開きます。

Royalholidayclubbedは異なるトレーニングツールと資源を提供してあなたのSalesforceのService-Cloud-Consultant対応内容の認証試験の準備にヘルプを差し上げます。編成チュートリアルは授業コース、実践検定、試験エンジンと一部の無料なPDFダウンロードを含めています。

問題が更新される限り、Royalholidayclubbedは直ちに最新版のService-Cloud-Consultant対応内容資料を送ってあげます。そうすると、あなたがいつでも最新バージョンの資料を持っていることが保証されます。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C

QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

QUESTION NO: 3
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A

QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D

QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

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Updated: May 28, 2022

 

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Revised: 21 Oct 2007

 

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