CRT-261資料勉強、Salesforce CRT-261勉強方法 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

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これは試用の練習問題で、あなたにインタフェースの友好、問題の質と購入する前の価値を見せます。弊社はRoyalholidayclubbedのSalesforceのCRT-261資料勉強のサンプルは製品の性質を確かめるに足りて、あなたに満足させると信じております。あなたの権利と利益を保障するために、Royalholidayclubbedは一回で合格しなかったら、全額で返金することを約束します。そうすれば、あなたは簡単にCRT-261資料勉強復習教材のデモを無料でダウンロードできます。そして、あなたはCRT-261資料勉強復習教材の三種類のデモをダウンロードできます。 Royalholidayclubbedというサイトです。

Salesforce Service Cloud Consultant CRT-261 あなたはまだ何を心配しているのですか。

Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant資料勉強「Certification Preparation for Service Cloud Consultant」認証試験に合格することが簡単ではなくて、Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant資料勉強証明書は君にとってはIT業界に入るの一つの手づるになるかもしれません。 SalesforceのCRT-261 無料過去問試験に受かるのは実際にそんなに難しいことではないです。大切なのはあなたがどんな方法を使うかということです。

今の社会の中で、ネット上で訓練は普及して、弊社は試験問題集を提供する多くのネットの一つでございます。Royalholidayclubbedが提供したのオンライン商品がIT業界では品質の高い学習資料、受験生の必要が満足できるサイトでございます。

Salesforce CRT-261資料勉強 - あなたもこの試験の認定資格を取得したいのですか。

RoyalholidayclubbedのSalesforceのCRT-261資料勉強試験問題資料は質が良くて値段が安い製品です。我々は低い価格と高品質の模擬問題で受験生の皆様に捧げています。我々は心からあなたが首尾よく試験に合格することを願っています。あなたに便利なオンラインサービスを提供して、Salesforce CRT-261資料勉強試験問題についての全ての質問を解決して差し上げます。

どちらを受験したいですか。ここで言いたいのはCRT-261資料勉強試験です。

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C

QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B

QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C

QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C

QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

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Updated: May 28, 2022

by RHC.

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