CRT-261出題内容 - Salesforce CRT-261試験問題 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

 

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RoyalholidayclubbedにIT業界のエリートのグループがあって、彼達は自分の経験と専門知識を使ってSalesforce CRT-261出題内容認証試験に参加する方に対して問題集を研究続けています。君が後悔しないようにもっと少ないお金を使って大きな良い成果を取得するためにRoyalholidayclubbedを選択してください。Royalholidayclubbedはまた一年間に無料なサービスを更新いたします。 これがあったら、よい高い職位の通行証を持っているようです。Royalholidayclubbedの提供するSalesforceのCRT-261出題内容試験の資料とソフトは経験が豊富なITエリートに開発されて、何回も更新されています。 弊社のCRT-261出題内容のトレーニング資料を買ったら、一年間の無料更新サービスを差し上げます。

Salesforce Service Cloud Consultant CRT-261 Royalholidayclubbedを選んだら、成功への扉を開きます。

だから、弊社の提供するCRT-261 - Certification Preparation for Service Cloud Consultant出題内容問題集を暗記すれば、きっと試験に合格できます。 このような素晴らしい資料をぜひ見逃さないでください。IT技術の急速な発展につれて、IT認証試験の問題は常に変更されています。

Salesforce CRT-261出題内容試験参考書は研究、製造、販売とサービスに取り組んでいます。また、独自の研究チームと専門家を持っています。そのため、CRT-261出題内容試験参考書に対して、お客様の新たな要求に迅速に対応できます。

Salesforce CRT-261出題内容 - でも、この試験はそれほど簡単ではありません。

SalesforceのCRT-261出題内容認定試験に合格することはきっと君の職業生涯の輝い将来に大変役に立ちます。Royalholidayclubbedを選ぶなら、君がSalesforceのCRT-261出題内容認定試験に合格するということできっと喜んでいます。RoyalholidayclubbedのSalesforceのCRT-261出題内容問題集を購入するなら、君がSalesforceのCRT-261出題内容認定試験に合格する率は100パーセントです。あなたはRoyalholidayclubbedの学習教材を購入した後、私たちは一年間で無料更新サービスを提供することができます。

試験科目の変化によって、最新の試験の内容も更新いたします。Royalholidayclubbedのインターネットであなたに年24時間のオンライン顧客サービスを無料で提供して、もしあなたはRoyalholidayclubbedに失敗したら、弊社が全額で返金いたします。

CRT-261 PDF DEMO:

QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

弊社のSalesforceのCisco 300-435ソフトを購入するのを決めるとき、我々は各方面であなたに保障を提供します。 American Society of Microbiology ABMM - Royalholidayclubbedの商品はIT業界中で高品質で低価格で君の試験のために専門に研究したものでございます。 試験が更新されているうちに、我々はSalesforceのGoogle Professional-Cloud-Security-Engineer試験の資料を更新し続けています。 Oracle 1Z0-1069-24はSalesforceの一つ重要な認証試験で多くのIT専門スタッフが認証される重要な試験です。 Oracle 1Z0-1042-25 - 自分の幸せは自分で作るものだと思われます。

Updated: May 28, 2022

 

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