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我々MB-230学習教材問題集を利用し、試験に参加しましょう。

そして、MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant学習教材試験参考書の問題は本当の試験問題とだいたい同じことであるとわかります。 あなたはまだ躊躇しているなら、RoyalholidayclubbedのMB-230 勉強の資料問題集デモを参考しましょ。なにごとによらず初手は难しいです、どのようにMicrosoft MB-230 勉強の資料試験への復習を始めて悩んでいますか。

MicrosoftのMB-230学習教材の認定試験に合格すれば、就職機会が多くなります。この試験に合格すれば君の専門知識がとても強いを証明し得ます。MicrosoftのMB-230学習教材の認定試験は君の実力を考察するテストでございます。

Microsoft MB-230学習教材 - もし、将来に、IT専門家になります。

きみはMicrosoftのMB-230学習教材認定テストに合格するためにたくさんのルートを選択肢があります。Royalholidayclubbedは君のために良い訓練ツールを提供し、君のMicrosoft認証試に高品質の参考資料を提供しいたします。あなたの全部な需要を満たすためにいつも頑張ります。

あなたは心配する必要がないです。早くMB-230学習教材試験参考書を買いましょう!

MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

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Updated: May 28, 2022

 

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