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Field-Service-Lightning-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
A. Create a Visualforce Page on the Case.
B. Create a Milestone on the Product.
C. Create a Workflow Rule on the Case.
D. Create an Entitlement Template on the Product.
Answer: B

QUESTION NO: 2
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
A. Average time to repair: The average time required to repair or install as asset.
B. First time fix rate: The percentage of on-site service requests resolved on the first visit.
C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
Answer: C

QUESTION NO: 3
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
A. Adjust Scheduling Policy
B. Dispatching
C. Customer Entitlements
D. Scheduling
E. Knowledge Base
Answer: A,B,E

QUESTION NO: 4
Universal Containers would like to engage Contractors and Customers directly in their Field
Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
A. Customer Communities Plus
B. Partner Communities
C. Chatter Customer Groups
D. Customer Communities
E. Chatter Files Connect
Answer: A,B,D

QUESTION NO: 5
Universal Containers provides 24/7 service support to its customers. However, their Field
Service Technicians have specified working hours. Which two items should the Consultant create?
Choose 2 answers.
A. Create operating hours for the Service Territory.
B. Create operating hours for the Service Resource.
C. Create operating hours for the Optimization Engine.
D. Create operating hours for the Service Appointment.
Answer: A,B

Juniper JN0-1103 - 在如今互聯網如此發達社會裏,選擇線上培訓已經是很普遍的現象。 那麼,什麼資料有讓你選擇的價值呢?你選擇的是不是Royalholidayclubbed的HP HPE0-J68考古題?如果是的話,那麼你就不用再擔心不能通過考試了。 我們Royalholidayclubbed Salesforce的Oracle 1Z0-1126-1的考試培訓資料,是核實了的考試資料,這些問題和答案反應了我們Royalholidayclubbed的專業性及實際經驗。 獲得ATLASSIAN ACP-120認證是眾多IT人員職業生涯的成功保證,而Royalholidayclubbed網站中的ATLASSIAN ACP-120題庫學習資料可以幫助您做到這一點。 如果你使用了我們的Salesforce的GAQM CASPO-001學習資料資源,一定會減少考試的時間成本和經濟成本,有助於你順利通過考試,在你決定購買我們Salesforce的GAQM CASPO-001之前,你可以下載我們的部門免費試題,其中有PDF版本和軟體版本,如果需要軟體版本請及時與我們客服人員索取。

Updated: May 28, 2022

 

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