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Field-Service-Lightning-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
A. Create a Visualforce Page on the Case.
B. Create a Milestone on the Product.
C. Create a Workflow Rule on the Case.
D. Create an Entitlement Template on the Product.
Answer: B

QUESTION NO: 2
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
A. Adjust Scheduling Policy
B. Dispatching
C. Customer Entitlements
D. Scheduling
E. Knowledge Base
Answer: A,B,E

QUESTION NO: 3
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
A. Average time to repair: The average time required to repair or install as asset.
B. First time fix rate: The percentage of on-site service requests resolved on the first visit.
C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
Answer: C

QUESTION NO: 4
Universal Containers provides 24/7 service support to its customers. However, their Field
Service Technicians have specified working hours. Which two items should the Consultant create?
Choose 2 answers.
A. Create operating hours for the Service Territory.
B. Create operating hours for the Service Resource.
C. Create operating hours for the Optimization Engine.
D. Create operating hours for the Service Appointment.
Answer: A,B

QUESTION NO: 5
Universal Containers would like to engage Contractors and Customers directly in their Field
Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
A. Customer Communities Plus
B. Partner Communities
C. Chatter Customer Groups
D. Customer Communities
E. Chatter Files Connect
Answer: A,B,D

用過以後你就知道ISTQB CTAL-TM-001考古題的品質了,因此趕緊試一下吧。 對于購買我們Google Apigee-API-Engineer題庫的考生,可以為你提供一年的免費跟新服務。 API API-936 - Royalholidayclubbed的考古題是眾多IT專家多年經驗的結晶,具有很高的價值。 使用我們的ISTQB CTAL-TM-KR考試題庫進行考前復習,可以節約你大量的學習時間和費用,這是最適合獲得ISTQB CTAL-TM-KR認證的所必須的學習資料。 此外,Royalholidayclubbed提供的所有考古題都是最新的,其中PDF版本的Network Appliance NS0-005題庫支持打打印,方便攜帶,現在就來添加我們最新的Network Appliance NS0-005考古題,了解更多的考試資訊吧!

Updated: May 28, 2022

 

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