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Salesforce Service Cloud Consultant Service-Cloud-Consultant 如果你考試失敗，我們會全額退款給你。

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Salesforce Service-Cloud-Consultant通過考試 - 認證培訓和詳細的解釋和答案。

對於Service-Cloud-Consultant通過考試認證考試，你已經準備好了嗎？考試近在眼前，你可以信心滿滿地迎接考試嗎？如果你還沒有通過考試的信心，在這裏向你推薦一個最優秀的參考資料。只需要短時間的學習就可以通過考試的最新的Service-Cloud-Consultant通過考試考古題出現了。这个考古題是由Royalholidayclubbed提供的。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

QUESTION NO: 2
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A

QUESTION NO: 3
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 4
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C

QUESTION NO: 5
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A

Salesforce Service-Cloud-Consultant題庫資料中的每個問題都由我們專業人員檢查審核，為考生提供最高品質的考古題。 Royalholidayclubbed Salesforce的Salesforce Service-Cloud-Consultant考試培訓資料針對性很強，不是每個互聯網上的培訓資料都是這樣高品質高品質的，僅此一家，只有Royalholidayclubbed能夠這麼完美的展現。 Royalholidayclubbed是一個優秀的IT認證考試資料網站，在Royalholidayclubbed您可以找到關於Salesforce SAP C-THR81-2411認證考試的考試心得和考試材料。 SAP C-AIG-2412 - Salesforce的認證資格也變得越來越重要。他們利用專業的IT知識和豐富的經驗制訂出了各種不同的能使你順利地通過Salesforce PECB ISO-IEC-42001-Lead-Auditor認證考試的培訓計畫。

Updated: May 28, 2022

by RHC.

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