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Sales-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Case Assignment
B. Salesforce Console
C. Case Escalation
D. Entitlements and Milestones
Answer: D

QUESTION NO: 2
Universal Containers is looking to reduce the volume of calls into their Product Contact Center.
Which three features should a Consultant recommend? Choose 3 answers
A. Public knowledge
B. Macros
C. Field service
D. Chatter questions
E. Communities
Answer: A,D,E

QUESTION NO: 3
The marketing Manager at Universal Containers wants to leverage the power of sales cloud to support the sales following requirement:
* monitor website traffic
* Email 1200 leads per day
* capture customer satisfaction survey result on a web form
* Understand (report) the case of marketing exercise vs sales activity
What should a consultant recommend to meet this requirement?
A. Use site.com campaign web-to lead opportunity, report, and dashboard
B. Use mass email, campaign, campaign influence, web-to-lead, opportunity and report
C. Use AppExchange marketing app, campaign, web-to-lead, opportunity and report
D. Use community campaign, web-to-lead, opportunity and report and dashboard
Answer: C

QUESTION NO: 4
What features ofwork.com can managers use to help sales representatives meet their quotas? Choose 2 answers
A. Coaching feedback that automatically adjusts the goals
B. Coaching plans to help the sales rep drive results
C. Coaching dashboards to monitor progress
D. Coaching feed visible to the entire sales teams
Answer: B,C

QUESTION NO: 5
Match this tip with its design consideration. "Users should not do things more than once because it takes time and may create dirty data"
A. Workflow rules and approvals
B. Tab and field naming
C. Record types and page layouts
D. Minimized redundant data entry
E. Search
F. Reduced clicks
Answer: D

Huawei H13-321_V2.5 - 使用了Royalholidayclubbed的考古題,你在參加考試時完全可以應付自如,輕鬆地獲得高分。 SAP C-BCSBS-2502 - Royalholidayclubbed可以幫助你實現這一願望。 成千上萬的IT考生通過我們的產品成功通過考試,該ISTQB CTAL-TM-001-KR考古題的品質已被廣大考生檢驗。 SAP C_BCBAI_2502考古題被大多數考生證明是有效的,通過很多IT認證考試的考生使用之后得出,能使考生在短時間內掌握最新的Salesforce SAP C_BCBAI_2502考試相關知識。 我們從來不相信第二次機會,因此給您帶來的最好的Salesforce UiPath UiPath-TAEPv1考古題幫助您首次就通過考試,并取得不錯的成績。

Updated: May 27, 2022

 

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