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ITIL-4-Foundation PDF DEMO:

QUESTION NO: 1
What is defined as any component that needs to be managed in order to deliver an IT service?
A. A service request
B. An IT asset
C. An incident
D. A configuration item (CI)
Answer: D

QUESTION NO: 2
Which statement about a 'continual improvement register' is CORRECT?
A. It should be managed at the senior level of the organization
B. It should be used to capture user demand
C. There should only be one for the whole organization
D. It should be re-prioritized as ideas are documented
Answer: D

QUESTION NO: 3
Which is a key requirement for a successful service level agreement?
A. It should be based on the service provider's view of the service
B. It should be written in legal language
C. It should be simply written and easy to understand
D. It should relate to simple operational metrics
Answer: C

QUESTION NO: 4
Which process is used to compare the value that new services offer with the value of the services they have replaced?
A. Service catalogue management
B. Availability management
C. Capacity management
D. Service portfolio management
Answer: D

QUESTION NO: 5
Which is a purpose of the 'service desk' practice?
A. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
B. To capture demand for incident resolution and service requests
C. To maximize the number of successful IT changes by ensuring risks are properly assessed
D. To set clear business-based targets for service performance
Answer: B

Google Associate-Cloud-Engineer - 敢於追求，才是精彩的人生，如果有一天你坐在搖晃的椅子上，回憶起自己的往事，會發出會心的一笑，那麼你的人生是成功的。我們還使用國際最大最值得信賴的Paypal付款，安全支付有保障，考生可以放心購買最新的Microsoft AI-102-KR考古題。而且，每天都忙於工作的你恐怕沒有那麼多時間來準備考試吧？那麼試一下Royalholidayclubbed的ISTQB CTAL-TM_001考古題吧。我們Royalholidayclubbed 100%保證你通過ITIL SAP C-FIORD-2502認證考試 Snowflake DSA-C03 - 第三，Royalholidayclubbed的考古題保證考生一次就通過考試，如果考生考試失敗則全額退款。

Updated: May 28, 2022

by RHC.

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