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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 2
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 5
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

ISACA CRISC - 使用了Royalholidayclubbed的考古題,你在參加考試時完全可以應付自如,輕鬆地獲得高分。 The Open Group OGEA-103 - Royalholidayclubbed可以幫助你實現這一願望。 成千上萬的IT考生通過我們的產品成功通過考試,該Amazon AWS-Certified-Machine-Learning-Specialty考古題的品質已被廣大考生檢驗。 SAP C_BCSBS_2502考古題被大多數考生證明是有效的,通過很多IT認證考試的考生使用之后得出,能使考生在短時間內掌握最新的Salesforce SAP C_BCSBS_2502考試相關知識。 我們從來不相信第二次機會,因此給您帶來的最好的Salesforce CompTIA SY0-701考古題幫助您首次就通過考試,并取得不錯的成績。

Updated: May 28, 2022

 

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