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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D

QUESTION NO: 2
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E

QUESTION NO: 3
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E

QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C

QUESTION NO: 5
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B

在短短幾年中,Salesforce的Fortinet FCSS_EFW_AD-7.4考試認證在日常生活中給人們造成了影響,但未來的關鍵問題是如何更有效的第一次通過Salesforce的Fortinet FCSS_EFW_AD-7.4考試認證?回答這個問題就是利用Royalholidayclubbed Salesforce的Fortinet FCSS_EFW_AD-7.4考試培訓資料,有了它便實現了你的第一次通過考試認證,你還在等什麼,去獲得Royalholidayclubbed Salesforce的Fortinet FCSS_EFW_AD-7.4考試培訓資料,有了它將得到更多你想要的東西。 我們的專家為你即將到來的考試提供學習資源,不僅僅在于學習, 更在于如何通過VMware 250-609考試。 Royalholidayclubbed Salesforce的Amazon MLS-C01-KR考試培訓資料就是這樣成功的培訓資料,舍它其誰? 有了Salesforce Cisco 300-410認證考試的證書就相當於人生有了個新的里程牌,工作將會有很大的提升,相信作為IT行業人士的每個人都很想擁有吧。 Oracle 1Z0-184-25 - Royalholidayclubbed之所以能幫助每個IT人士,是因為它能證明它的能力。

Updated: May 28, 2022

 

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