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820-605 PDF DEMO:

QUESTION NO: 1
Which two actions are in adoption campaign? (Choose two.)
A. messaging to stakeholders on the new features of their solution
B. messaging to users on best practice approaches to their solution
C. survey sent to all end users
D. messaging to stakeholders on new product releases
E. renewal reminder to stakeholders
Answer: A,B

QUESTION NO: 2
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D

QUESTION NO: 3
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the
Customer Success Manager address the one solution that has not been fully enabled?
A. Contact the services team and request that they reach out to the customer to address the solution
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. No action is needed because the customer will probably renew and you can address the issue after the renewal
Answer: B

QUESTION NO: 4
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A. additional features that will align with the business outcomes
B. service introduction to confirm that they know how to submit service issues at the go live
C. Quarterly Success Review build and delivery
D. initial user group identified and their use cases confirmed
E. customer's stakeholders and their business outcomes
Answer: C,E

QUESTION NO: 5
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
A. Perform a deep analysis of all the sales orders to the past 24 months
B. Speak the internal contacts to understand the customer sentiment and outstanding escalations
C. Engage with the account team to understand the expansion opportunities
D. Build an understanding of your customer's business and market trends and priorities
Answer: D

如果你選擇了Royalholidayclubbed,Royalholidayclubbed可以確保你100%通過Cisco Salesforce MKT-101 認證考試,如果考試失敗,Royalholidayclubbed將全額退款給你。 Microsoft AZ-104-KR - 我可以毫不猶豫的說這絕對是一份具有針對性的培訓資料。 很多人都想通過Cisco Salesforce Financial-Services-Cloud 認證考試來使自己的工作和生活有所提升,但是參加過Cisco Salesforce Financial-Services-Cloud 認證考試的人都知道通過Cisco Salesforce Financial-Services-Cloud 認證考試不是很簡單。 現在是互聯網時代,通過認證的成功捷徑比比皆是, Royalholidayclubbed Cisco的CompTIA 220-1201考試培訓資料就是一個很好的培訓資料,它針對性強,而且保證通過考試,這種培訓資料不僅價格合理,而且節省你大量的時間。 選擇Royalholidayclubbed為你提供的針對性培訓,你可以很輕鬆通過Cisco PMI PMO-CP 認證考試。

Updated: May 27, 2022

 

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