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820-605考題資源 - 820-605測試引擎 & Cisco Customer Success Manager - Royalholidayclubbed
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很多IT人士都想通過Cisco 820-605考題資源 認證考試，從而在IT行業中獲取更好的提升機會，使他們的工資生活水準都有所提升。但是好多人為了通過Cisco 820-605考題資源 認證考試花了大量時間和精力來鞏固相關知識卻沒有通過考試。這樣是很不划算。 這是某位獲得了認證的考生向我們說的心聲。有了Royalholidayclubbed Cisco的820-605考題資源考試認證培訓資料你可以理清你淩亂的思緒，讓你為考試而煩躁不安。 有很多網站提供資訊Cisco的820-605考題資源考試，為你提供 Cisco的820-605考題資源考試認證和其他的培訓資料，Royalholidayclubbed是唯一的網站，為你提供優質的Cisco的820-605考題資源考試認證資料，在Royalholidayclubbed指導和幫助下，你完全可以通過你的第一次Cisco的820-605考題資源考試，我們Royalholidayclubbed提供的試題及答案是由現代和充滿活力的資訊技術專家利用他們的豐富的知識和不斷積累的經驗，為你的未來在IT行業更上一層樓。
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820-605 PDF DEMO:
QUESTION NO: 1
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D
QUESTION NO: 2
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A. additional features that will align with the business outcomes
B. service introduction to confirm that they know how to submit service issues at the go live
C. Quarterly Success Review build and delivery
D. initial user group identified and their use cases confirmed
E. customer's stakeholders and their business outcomes
Answer: C,E
QUESTION NO: 3
Which two actions are in adoption campaign? (Choose two.)
A. messaging to stakeholders on the new features of their solution
B. messaging to users on best practice approaches to their solution
C. survey sent to all end users
D. messaging to stakeholders on new product releases
E. renewal reminder to stakeholders
Answer: A,B
QUESTION NO: 4
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the
Customer Success Manager address the one solution that has not been fully enabled?
A. Contact the services team and request that they reach out to the customer to address the solution
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. No action is needed because the customer will probably renew and you can address the issue after the renewal
Answer: B
QUESTION NO: 5
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
A. Perform a deep analysis of all the sales orders to the past 24 months
B. Speak the internal contacts to understand the customer sentiment and outstanding escalations
C. Engage with the account team to understand the expansion opportunities
D. Build an understanding of your customer's business and market trends and priorities
Answer: D
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Updated: May 27, 2022
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