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820-605 PDF DEMO:QUESTION NO: 1 You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting? A. Perform a deep analysis of all the sales orders to the past 24 months B. Speak the internal contacts to understand the customer sentiment and outstanding escalations C. Engage with the account team to understand the expansion opportunities D. Build an understanding of your customer's business and market trends and priorities Answer: D
QUESTION NO: 2 A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled? A. Contact the services team and request that they reach out to the customer to address the solution B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue D. No action is needed because the customer will probably renew and you can address the issue after the renewal Answer: B
QUESTION NO: 3 Which two actions are in adoption campaign? (Choose two.) A. messaging to stakeholders on the new features of their solution B. messaging to users on best practice approaches to their solution C. survey sent to all end users D. messaging to stakeholders on new product releases E. renewal reminder to stakeholders Answer: A,B
QUESTION NO: 4 Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role? A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions. B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business. C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position. D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value. Answer: D
QUESTION NO: 5 A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey? A. additional features that will align with the business outcomes B. service introduction to confirm that they know how to submit service issues at the go live C. Quarterly Success Review build and delivery D. initial user group identified and their use cases confirmed E. customer's stakeholders and their business outcomes Answer: C,E
我們為您提供PDF版本的和軟件版,還有在線測試引擎題庫,其中API API-580軟件版本的題庫,可以模擬真實的考試環境,以滿足大家的需求,這是最優秀的API API-580學習資料。 所以,快點購買Royalholidayclubbed的Nutanix NCP-US-6.5考古題吧。 Royalholidayclubbed提供的培訓工具包含關於Cisco CompTIA CS0-003認證考試的學習資料及類比訓練題,更重要的是還會給出跟考試很接近的練習題和答案。 但是要想通過DAMA DMF-1220資格認證卻不是一件簡單的事。 很多準備參加Cisco AFP CTP-KR 認證考試的考生在網上也許看到了很多網站也線上提供有關Cisco AFP CTP-KR 認證考試的資源。
Updated: May 27, 2022
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