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500-052 PDF DEMO:

QUESTION NO: 1
The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions?
(Choose three.)
A. Plot and view performance data.
B. Monitor the replication status of historical data store.
C. Monitor the Cisco Unified CCX CTI port status and take corrective action.
D. Download log files from Cisco Unified CCX nodes.
E. Check the number of active calls in the Cisco Unified CCX system.
F. Monitor the WAN link status.
Answer: A, C, D

QUESTION NO: 2
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose
A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
Answer: A, D

QUESTION NO: 3
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
A. Cisco Unified IP IVR
B. Cisco Unified CCX Standard
C. Cisco Unified CCX Enterprise
D. Cisco Unified CCX Premium
E. Cisco Unified CCX Enhanced
Answer: E

QUESTION NO: 4
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.
)
A. Cache Document
B. Trigger Application
C. On Exception Goto
D. Call Subflow
E. Connect
Answer: BD

QUESTION NO: 5
Cisco Finesse supports the use of custom call variable layouts.
How does the agent desktop determine which layout to use?
A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
B. The layout is associated to the team under Team Resources.
C. The layout is associated to the CSQ definition.
D. The layout is associated to the desktop layout under Team Resources.
Answer: A

Royalholidayclubbed Cisco的RedHat EX188考試認證培訓資料是幫助每個IT人士實現自己人生宏偉目標的最好的方式方法,它包括了試題及答案,並且和真實的考試題目不相上下,真的是所謂稱得上是最好的別無二選的培訓資料。 Royalholidayclubbed以它強大的考古題得到人們的認可,只要你選擇它作為你的考前復習工具,就會在Cisco 200-201資格考試中有非常滿意的收穫,這也是大家有目共睹的。 Oracle 1Z0-1085-25 - 實現了你的夢想,你就有了自信,有了自信你將走向成功。 他們一直致力于為考生提供最好的學習資料,以確保您獲得的是最有價值的Cisco Huawei H19-171_V1.0考古題。 Docker DCA - 它可以讓你得到事半功倍的結果。

Updated: May 26, 2022

 

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