MB-230通過考試，Microsoft MB-230考試內容 - Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed

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Microsoft Dynamics 365 MB-230 還會讓你又一個美好的前程。

經過我們確認之后，就會處理您的請求，這樣客戶擁有足夠的保障放心購買我們的Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant通過考試考古題。 Royalholidayclubbed Microsoft的MB-230 證照資訊考試培訓資料可以幫助考生節省大量的時間和精力，考生也可以用多餘的時間和盡力來賺去更多的金錢。我們Royalholidayclubbed網站是在盡最大的努力為廣大考生提供最好最便捷的服務。

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Microsoft MB-230通過考試 - 機會從來都是屬於那些有準備的人。

我們都知道在現在這個競爭激烈的IT行業，擁有一些IT相關認證證書是很有必要的。IT認證證書是對你的IT專業知識和經驗的最好證明。在IT行業中Microsoft MB-230通過考試認證考試是一個很重要的認證考試，但是通過Microsoft MB-230通過考試認證考試是有一定難度的。但是為了能讓工作職位有所提升花點金錢選擇一個好的培訓機構來幫助你通過考試是值得的。Royalholidayclubbed擁有最新的針對Microsoft MB-230通過考試認證考試的培訓資料，與真實的考試很95%相似性。如果你使用Royalholidayclubbed提供的培訓，你可以100%通過考試。如果你考試失敗，我們會全額退款。

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MB-230 PDF DEMO:

QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

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Updated: May 28, 2022

by RHC.

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