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Service-Cloud-Consultant New Study Guide Book & Valid Exam Service-Cloud-Consultant Passing Score - Salesforce Service-Cloud-Consultant Reliable Exam Passing Score - Royalholidayclubbed
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A
QUESTION NO: 2
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C
QUESTION NO: 3
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C
QUESTION NO: 4
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A
QUESTION NO: 5
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A
CyberArk IAM-DEF - There is no doubt that the certification has become more and more important for a lot of people, especial these people who are looking for a good job, and it has been a general trend. Salesforce CRT-211 - Please totally trust the accuracy of questions and answers. After a long period of research and development, our VMware 2V0-32.24 test questions have been the leader study materials in the field. The Google Generative-AI-Leader test answers are tested and approved by our certified experts and you can check the accuracy of our questions from our free demo. And you can free download the demos of the ACAMS CAMS learning quiz.
Updated: May 28, 2022
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