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Service-Cloud-Consultant Simulation Questions - Salesforce Valid Salesforce Certified Service-Cloud-Consultant Test Sample - Royalholidayclubbed
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A
QUESTION NO: 2
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C
QUESTION NO: 3
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C
QUESTION NO: 4
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A
QUESTION NO: 5
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A
The exam materiala of the Royalholidayclubbed Salesforce Huawei H19-486_V1.0 is specifically designed for candicates. Amazon SAA-C03-KR - The questions and answers provided by Royalholidayclubbed is obtained through the study and practice of Royalholidayclubbed IT elite. Royalholidayclubbed's Salesforce Peoplecert ITIL-4-Practitioner-Release-Management exam training materials is a proven software. Dear candidates, have you thought to participate in any Salesforce Salesforce Service-Cloud-Consultant exam training courses? In fact, you can take steps to pass the certification. Splunk SPLK-1004 - Come on, you will be the next best IT experts.
Updated: May 28, 2022
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