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Service-Cloud-Consultant Prep Material - Salesforce Certified Service-Cloud-Consultant Reliable Test Syllabus - Royalholidayclubbed
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C
QUESTION NO: 2
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A
QUESTION NO: 3
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C
QUESTION NO: 4
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A
QUESTION NO: 5
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A
Amazon AWS-Solutions-Architect-Associate - Holding a professional certificate means you have paid more time and effort than your colleagues or messmates in your major, and have experienced more tests before succeed. ISTQB CTAL-TM - Although everyone hopes to pass the exam, the difficulties in preparing for it should not be overlooked. We want to finish long term objectives through customer satisfaction and we have achieved it already by our excellent Huawei H20-913_V1.0 exam questions. Obtaining the Salesforce Process-Automation certification is not an easy task. SAP C-S4CFI-2504 - Salesforce Certified Service cloud consultant study questions provide free trial service for consumers.
Updated: May 28, 2022
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