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Service-Cloud-Consultant Exam Success - Salesforce Valid Test Salesforce Certified Service-Cloud-Consultant Questions Fee - Royalholidayclubbed
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Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C
QUESTION NO: 2
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A
QUESTION NO: 3
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C
QUESTION NO: 4
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A
QUESTION NO: 5
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A
With the help of our Amazon SOA-C02 practice materials, you can successfully pass the actual exam with might redoubled. Salesforce PDII - If you're also have an IT dream. Salesforce PDII - If you have any question that you don't understand, just contat us and we will give you the most professional advice immediately. GIAC GDAT - In real life, every great career must have the confidence to take the first step. Huawei H28-213_V1.0 - It is universally acknowledged that time is a key factor in terms of the success of exams.
Updated: May 28, 2022
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