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Service-Cloud-Consultant Tutorial & Salesforce Online Service-Cloud-Consultant Lab Simulation - Salesforce Certified Service-Cloud-Consultant - Royalholidayclubbed
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Salesforce Service-Cloud-Consultant Tutorial certification exam is a high demand exam tests in IT field because it proves your ability and professional technology. To get the authoritative certification, you need to overcome the difficulty of Service-Cloud-Consultant Tutorial test questions and complete the actual test perfectly. Our training materials contain the latest exam questions and valid Service-Cloud-Consultant Tutorial exam answers for the exam preparation, which will ensure you clear exam 100%. If you purchase our Service-Cloud-Consultant Tutorial test guide, you will have the right to ask us any question about our products, and we are going to answer your question immediately, because we hope that we can help you solve your problem about our Service-Cloud-Consultant Tutorial exam questions in the shortest time. We can promise that our online workers will be online every day. Our Service-Cloud-Consultant Tutorial exam dumps can be quickly downloaded to the eletronic devices.
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Because, after all, Service-Cloud-Consultant Tutorial is a very important certified exam of Salesforce. But Service-Cloud-Consultant Tutorial exam is not so simple.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C
QUESTION NO: 2
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A
QUESTION NO: 3
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A
QUESTION NO: 4
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C
QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
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Updated: May 28, 2022
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