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CIS-CSM Latest Exam Questions And Answers - CIS-CSM Reliable Exam Braindumps & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
Free demos are understandable and part of the Microsoft MB-920 exam materials as well as the newest information for your practice. They continue to use their IT knowledge and rich experience to study the previous years exams of ServiceNow Microsoft SC-100 and have developed practice questions and answers about ServiceNow Microsoft SC-100 exam certification exam. You can feel assertive about your exam with our 100 guaranteed professional CompTIA DY0-001 practice engine for you can see the comments on the websites, our high-quality of our CompTIA DY0-001 learning materials are proved to be the most effective exam tool among the candidates. If you choose to sign up to participate in ServiceNow certification HP HPE2-B07 exams, you should choose a good learning material or training course to prepare for the examination right now. So your personal effort is brilliant but insufficient to pass the ServiceNow Certified Implementation Specialist - Customer Service Management Exam exam and our ISC CISSP test guide can facilitate the process smoothly & successfully.
Updated: May 26, 2022
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