|
|
 |
CRT-261 Valid Test Simulator Online & Salesforce CRT-261 Authorized Pdf - Certification Preparation For Service Cloud Consultant - Royalholidayclubbed
|
|
RHC Destination Reviews
Who Is Harpy?
Need More Information?
And with the aid of CRT-261 Valid Test Simulator Online certification test, you can improve your skills and master some useful techniques in your job so that you can finish your work better and demonstrate your great ability before other people. Only in this way can you get more development opportunities. Salesforce CRT-261 Valid Test Simulator Online exam is very popular in IT field. Also you can ask us any questions about CRT-261 Valid Test Simulator Online exam any time as you like. If you feel unconfident in self-preparation for your CRT-261 Valid Test Simulator Online test and want to get professional aid of questions and answers, Royalholidayclubbed CRT-261 Valid Test Simulator Online test questions materials will guide you and help you to pass the certification exams in one shot. Every question provides you with demo and if you think our exam dumps are good, you can immediately purchase it.
Salesforce Service Cloud Consultant CRT-261 Never feel sorry to invest yourself.
Our experts offer help by diligently working on the content of CRT-261 - Certification Preparation for Service Cloud Consultant Valid Test Simulator Online learning questions more and more accurate. With the help of our hardworking experts, our CRT-261 Test Review exam braindumps have been on the front-front of this industry and help exam candidates around the world win in valuable time. With years of experience dealing with exam, they have thorough grasp of knowledge which appears clearly in our CRT-261 Test Review actual exam.
The CRT-261 Valid Test Simulator Online prep torrent we provide will cost you less time and energy. You only need relatively little time to review and prepare. After all, many people who prepare for the CRT-261 Valid Test Simulator Online exam, either the office workers or the students, are all busy.
Salesforce CRT-261 Valid Test Simulator Online - Join us soon.
Up to now, there are three versions of CRT-261 Valid Test Simulator Online exam materials for your choice. So high-quality contents and flexible choices of CRT-261 Valid Test Simulator Online learning mode will bring about the excellent learning experience for you. Though the content of these three versions of our CRT-261 Valid Test Simulator Online study questions is the same, their displays are totally different. And you can be surprised to find that our CRT-261 Valid Test Simulator Online learning quiz is developed with the latest technologies as well.
The good news is that according to statistics, under the help of our CRT-261 Valid Test Simulator Online learning dumps, the pass rate among our customers has reached as high as 98% to 100%. It is strongly proved that we are professonal in this career and our CRT-261 Valid Test Simulator Online exam braindumps are very popular.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
If you choose our nearly perfect Huawei H19-490_V1.0practice materials with high quality and accuracy, our Huawei H19-490_V1.0 training questions can enhance the prospects of victory. ISACA CGEIT - We provide the best service to the client and hope the client can be satisfied. All contents of Cisco 300-745 training prep are made by elites in this area rather than being fudged by laymen. Within one year, we will send the latest version to your mailbox with no charge if we have a new version of PECB ISO-9001-Lead-Auditor learning materials. During your use of our Cisco 300-745 learning materials, we also provide you with 24 hours of free online services.
Updated: May 28, 2022
|
Copyright © 2006-2007 by RHC.
All rights
reserved. |
---------------
If you don't find what you are looking for here
to help you resolve your timeshare scam or Royal Holiday problem
please write to us at:
harpy @ royalholidayclubbed.com
www . Royal Holiday Clubbed . com
|
|