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CRT-261 New Test Guide Files - Salesforce Certification Preparation For Service Cloud Consultant Latest Practice Test Online - Royalholidayclubbed
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With our test-oriented CRT-261 New Test Guide Files test prep in hand, we guarantee that you can pass the CRT-261 New Test Guide Files exam as easy as blowing away the dust, as long as you guarantee 20 to 30 hours practice with our CRT-261 New Test Guide Files study materials. The reason why we are so confident lies in the sophisticated expert group and technical team we have, which do duty for our solid support. They develop the CRT-261 New Test Guide Files exam guide targeted to real exam. With our software version of CRT-261 New Test Guide Files exam material, you can practice in an environment just like the real examination. And you will certainly be satisfied with our online version of our CRT-261 New Test Guide Files training quiz. We have gained high appraisal for the high quality CRT-261 New Test Guide Files guide question and considerate serves.
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Our Salesforce CRT-261 New Test Guide Files exam training materials contains questions and answers. Our experienced team of IT experts through their own knowledge and experience continue to explore the exam information.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
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Updated: May 28, 2022
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