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CIS-CSM Valid Study Guide Files & Exam CIS-CSM Certification Cost - Servicenow CIS-CSM Latest Exam Dumps Demo - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
SAP C-S4TM-2023 - Because of its high efficiency, you can achieve remarkable results. We strive for perfection all these years and get satisfactory results with concerted cooperation between experts, and all questions points in our SAP C_FIORD_2502 real exam are devised and written base on the real exam. Royalholidayclubbed ServiceNow GIAC GXPN exam dumps are the best reference materials. Although you will take each IIA IIA-CIA-Part2-CN online test one at a time - each one builds upon the previous. Royalholidayclubbed won a good reputation by these candidates that have passed ServiceNow API API-580 certification exam.
Updated: May 26, 2022
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