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CIS-CSM Valid Practice Questions Pdf & CIS-CSM Exam Pattern - Servicenow Latest CIS-CSM Exam Passing Score - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM Now they have a better life.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
Facing the NVIDIA NCP-AIO exam this time, your rooted stressful mind of the exam can be eliminated after getting help from our NVIDIA NCP-AIO practice materials. ServiceNow CIS-EM - Now, people are blundering. Fortinet FCSS_CDS_AR-7.6 - We emphasize on customers satisfaction, which benefits both exam candidates and our company equally. Cisco 350-701 - And the best advantage of the software version is that it can simulate the real exam. As VMware 3V0-21.23 exam questions with high prestige and esteem in the market, we hold sturdy faith for you.
Updated: May 26, 2022
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