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CIS-CSM Valid Exam Collection File & Reliable Exam CIS-CSM Study Guide - New CIS-CSM Exam Pass4Sure - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
ISACA CGEIT - By clearing different ServiceNow exams, you can easily land your dream job. CompTIA PT0-003 - We will provide one year free update service for those customers who choose Royalholidayclubbed's products. SAP C_S4CPR_2502 - Moreover, we are also providing money back guarantee on all of ServiceNow Certified Implementation Specialist - Customer Service Management Exam test products. Huawei H20-922_V1.0 - As most of our exam questions are updated monthly, you will get the best resources with market-fresh quality and reliability assurance. SAP C_S4CFI_2504 - Going through them enhances your knowledge to the optimum level and enables you to ace exam without any hassle.
Updated: May 26, 2022
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