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CIS-CSM Reliable Test Cram Pdf & Official CIS-CSM Study Guide - Servicenow CIS-CSM Real Question On The Exam - Royalholidayclubbed
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Our CIS-CSM Reliable Test Cram Pdf exam simulation is a great tool to improve our competitiveness. After we use our CIS-CSM Reliable Test Cram Pdf study materials, we can get the CIS-CSM Reliable Test Cram Pdf certification faster. And at the same time, we can do a better job since we have learned more knowledge on the subject. And i love this version most also because that it is easy to take with and convenient to make notes on it. Royalholidayclubbed can satisfy the fundamental demands of candidates with concise layout and illegible outline of our CIS-CSM Reliable Test Cram Pdf exam questions. We hope you can feel that we sincerely hope to help you.
CIS-Customer Service Management CIS-CSM We have always advocated customer first.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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