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CIS-CSM Reliable Test Collection Pdf & Exam CIS-CSM Reference - Servicenow CIS-CSM High Passing Score - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM You can spend more time doing other things.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
QUESTION NO: 5
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
Besides, the price of our Cisco 300-745 learning guide is very favourable even the students can afford it. With it, you will be pass the ServiceNow IOFM APS exam certification which is considered difficult by a lot of people. Cloudera CDP-3002 - And we are grimly determined and confident in helping you. DAMA DMF-1220 - Royalholidayclubbed present accomplishment results from practice of all candidates. Salesforce OmniStudio-Developer - Later, if there is an update, our system will automatically send you the latest ServiceNow Certified Implementation Specialist - Customer Service Management Exam version.
Updated: May 26, 2022
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